Complaints Policy – Tails in the Trees Secure Dog Park
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At Tails in the Trees, we want every visit to be a positive one – for you and your dogs. We take all feedback seriously and aim to deal with complaints fairly, quickly, and with common sense.
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How to Make a Complaint
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You can speak to us directly while on site, or contact us afterwards by email or phone at : andybroomschristmastrees@gmail.com/ 07947110790 / 07951563137.
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Please provide as much detail as possible (date/time of visit, what happened, and any photos if relevant).​
What Happens Next
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We’ll acknowledge your complaint within 3 working days.
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We’ll look into the issue and aim to respond fully within 10 working days.
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If more time is needed (for example, if we need to check CCTV or speak to other visitors), we’ll keep you updated.
Our Approach
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We’ll always listen to your concerns and treat you with respect.
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We’ll investigate fairly, keeping in mind the safety and wellbeing of all visitors and dogs.
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If we’ve made a mistake, we’ll hold our hands up and do what we can to put it right.
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Where complaints highlight ways we can improve, we’ll use them to make positive changes.